Your questions answered
Frequently Asked Questions
Get answers to your questions about finding a remote job straight from our Talent Acquisition team. From job search, application process, interview, assessment, data privacy, job offer, onboarding, support, and our referral program.
Why do many offshore teams fail within 3 months?
Most companies treat offshore hiring like local hiring with a time zone problem. They skip proper onboarding, provide minimal support, and hope for the best. Without structure and ongoing care, even great talent struggles to deliver. Our Hypercare Framework solves this with systematic onboarding, regular check-ins, and dedicated account management.
What makes Penbrothers different from other outsourcing providers?
We don’t just find talent, we make it work. Our Hypercare Framework ensures 95% of our placements succeed long-term. For the 5% that don’t, we replace them free of charge. You get dedicated account management, structured onboarding, and ongoing support that other providers simply don’t offer.
Is Penbrothers an Employer of Record (EOR) or Professional Employer Organization (PEO)?
We’re a PEO. We act as your co-employer, handling HR operations while sharing liability for your outsourced workforce. Unlike an EOR that simply acts as a legal employer, we partner with you to actively manage and support your remote team’s success.
Where will my team be based?
Your team works from our strategic locations in Metro Manila, Philippines, either our Makati City office (OPL Building, Palanca Street) or Mandaluyong City office (Rockwell Business Center Sheridan 1 Tower, United Street). You can also choose home-based or hybrid arrangements.
What if my team members don't perform well?
If any team member doesn’t meet expectations within their first 90 days, we’ll find a replacement at no additional cost. Our 95% success rate means this rarely happens, but when it does, we handle it quickly and professionally.
Can we change between home-based, hybrid, and office-based setups?
Yes, you can switch between arrangements as your needs change. Our flexible approach lets you adapt without disrupting productivity or team morale.
How long am I committed for?
Contract terms vary based on your specific agreement. We believe in earning your business through results, not locking you into lengthy commitments you don’t want.
What if I need my staff to work on a Philippine holiday?
We’ll handle holiday scheduling with small premium rates: 200% of standard rate for regular holidays, 130% for special non-working holidays. Our Customer Success team keeps you informed of upcoming Philippine holidays well in advance.
Do you have a business continuity plan?
Absolutely. All staff work safely from home with occasional office days. During calamities or disasters, our Customer Success team provides immediate updates while our People & Culture team ensures staff safety and determines what support they need.
What types of roles do you fill?
We’ve successfully hired across tech and non-tech roles: developers, designers, marketing specialists, customer support, accountants, HR professionals, sales reps, and more. If the role can be done remotely, we can probably fill it.
How long does it take to hire talent?
Our average placement time is 30 days from job requisition to talent handover. This includes sourcing, vetting, interviews, and our comprehensive onboarding process.
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only the best, hire faster, and start building your marketing engine with confidence.
For specialized roles, we pair you with talent acquisition experts who know where to find the country’s top performers. Interview only the best, hire faster, and build teams equipped for complex challenges.
Do you have minimum hiring requirements?
No minimum headcount required. Whether you need one specialist or an entire department, we’ll support your growth at whatever pace makes sense for your business.
What does your Hypercare Framework include?
Our proven 90-day onboarding system includes: comprehensive orientation, regular performance check-ins, dedicated account management, team integration support, workflow optimization, and ongoing coaching. It’s why 95% of our placements succeed long-term.
What's included in your standard service?
Complete HR support, including payroll, compliance, and employee engagement. Plus healthcare plans, laptop rental, remote work setup, and dedicated account management. We handle the operational details so you can focus on growing your business.
What equipment do you provide?
We supply necessary laptops and computers with packages ranging from standard to premium specs. Have specific tech requirements? We’ll provide a custom quotation and lead time for specialized equipment.
How do you ensure cultural fit?
Beyond technical skills, every candidate undergoes professional, soft skills, and cultural alignment assessments. We evaluate communication style, work preferences, and adaptability to ensure they’ll thrive in your specific company culture.
Can you help us scale our existing team?
Yes. We’ve helped many companies scale from single hires to entire departments. Our structured approach maintains quality while accelerating growth, whether you’re expanding existing teams or launching new offshore operations.
What are your initial fees?
$300 setup fee plus a deposit equal to one month’s salary for each team member.
What is 13th-month pay?
Philippine labor law requires all employees receive a mandatory year-end bonus equivalent to one month’s salary, regardless of employment type. This is factored into your annual budget planning.
What payment methods do you accept?
Wire transfer for international clients. For Philippines-based clients, we accept cash, check, and wire transfer. All billing is handled professionally with clear invoicing and transparent cost breakdowns.
Why do many offshore teams fail within 3 months?
Most companies treat offshore hiring like local hiring with a time zone problem. They skip proper onboarding, provide minimal support, and hope for the best. Without structure and ongoing care, even great talent struggles to deliver. Our Hypercare Framework solves this with systematic onboarding, regular check-ins, and dedicated account management.
What makes Penbrothers different from other outsourcing providers?
We don’t just find talent, we make it work. Our Hypercare Framework ensures 95% of our placements succeed long-term. For the 5% that don’t, we replace them free of charge. You get dedicated account management, structured onboarding, and ongoing support that other providers simply don’t offer.
Is Penbrothers an Employer of Record (EOR) or Professional Employer Organization (PEO)?
We’re a PEO. We act as your co-employer, handling HR operations while sharing liability for your outsourced workforce. Unlike an EOR that simply acts as a legal employer, we partner with you to actively manage and support your remote team’s success.
Where will my team be based?
Your team works from our strategic locations in Metro Manila, Philippines, either our Makati City office (OPL Building, Palanca Street) or Mandaluyong City office (Rockwell Business Center Sheridan 1 Tower, United Street). You can also choose home-based or hybrid arrangements.
What if my team members don't perform well?
If any team member doesn’t meet expectations within their first 90 days, we’ll find a replacement at no additional cost. Our 95% success rate means this rarely happens, but when it does, we handle it quickly and professionally.
Can we change between home-based, hybrid, and office-based setups?
Yes, you can switch between arrangements as your needs change. Our flexible approach lets you adapt without disrupting productivity or team morale.
How long am I committed for?
Contract terms vary based on your specific agreement. We believe in earning your business through results, not locking you into lengthy commitments you don’t want.
What if I need my staff to work on a Philippine holiday?
We’ll handle holiday scheduling with small premium rates: 200% of standard rate for regular holidays, 130% for special non-working holidays. Our Customer Success team keeps you informed of upcoming Philippine holidays well in advance.
Do you have a business continuity plan?
Absolutely. All staff work safely from home with occasional office days. During calamities or disasters, our Customer Success team provides immediate updates while our People & Culture team ensures staff safety and determines what support they need.
What types of roles do you fill?
We’ve successfully hired across tech and non-tech roles: developers, designers, marketing specialists, customer support, accountants, HR professionals, sales reps, and more. If the role can be done remotely, we can probably fill it.
How long does it take to hire talent?
Our average placement time is 30 days from job requisition to talent handover. This includes sourcing, vetting, interviews, and our comprehensive onboarding process.
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only the best, hire faster, and start building your marketing engine with confidence.
For specialized roles, we pair you with talent acquisition experts who know where to find the country’s top performers. Interview only the best, hire faster, and build teams equipped for complex challenges.
Do you have minimum hiring requirements?
No minimum headcount required. Whether you need one specialist or an entire department, we’ll support your growth at whatever pace makes sense for your business.
What does your Hypercare Framework include?
Our proven 90-day onboarding system includes: comprehensive orientation, regular performance check-ins, dedicated account management, team integration support, workflow optimization, and ongoing coaching. It’s why 95% of our placements succeed long-term.
What's included in your standard service?
Complete HR support, including payroll, compliance, and employee engagement. Plus healthcare plans, laptop rental, remote work setup, and dedicated account management. We handle the operational details so you can focus on growing your business.
What equipment do you provide?
We supply necessary laptops and computers with packages ranging from standard to premium specs. Have specific tech requirements? We’ll provide a custom quotation and lead time for specialized equipment.
How do you ensure cultural fit?
Beyond technical skills, every candidate undergoes professional, soft skills, and cultural alignment assessments. We evaluate communication style, work preferences, and adaptability to ensure they’ll thrive in your specific company culture.
Can you help us scale our existing team?
Yes. We’ve helped many companies scale from single hires to entire departments. Our structured approach maintains quality while accelerating growth, whether you’re expanding existing teams or launching new offshore operations.
Why do many offshore teams fail within 3 months?
Most companies treat offshore hiring like local hiring with a time zone problem. They skip proper onboarding, provide minimal support, and hope for the best. Without structure and ongoing care, even great talent struggles to deliver. Our Hypercare Framework solves this with systematic onboarding, regular check-ins, and dedicated account management.
What makes Penbrothers different from other outsourcing providers?
We don’t just find talent, we make it work. Our Hypercare Framework ensures 95% of our placements succeed long-term. For the 5% that don’t, we replace them free of charge. You get dedicated account management, structured onboarding, and ongoing support that other providers simply don’t offer.
Is Penbrothers an Employer of Record (EOR) or Professional Employer Organization (PEO)?
We’re a PEO. We act as your co-employer, handling HR operations while sharing liability for your outsourced workforce. Unlike an EOR that simply acts as a legal employer, we partner with you to actively manage and support your remote team’s success.
Where will my team be based?
Your team works from our strategic locations in Metro Manila, Philippines, either our Makati City office (OPL Building, Palanca Street) or Mandaluyong City office (Rockwell Business Center Sheridan 1 Tower, United Street). You can also choose home-based or hybrid arrangements.
What if my team members don't perform well?
If any team member doesn’t meet expectations within their first 90 days, we’ll find a replacement at no additional cost. Our 95% success rate means this rarely happens, but when it does, we handle it quickly and professionally.
Can we change between home-based, hybrid, and office-based setups?
Yes, you can switch between arrangements as your needs change. Our flexible approach lets you adapt without disrupting productivity or team morale.
How long am I committed for?
Contract terms vary based on your specific agreement. We believe in earning your business through results, not locking you into lengthy commitments you don’t want.
What if I need my staff to work on a Philippine holiday?
We’ll handle holiday scheduling with small premium rates: 200% of standard rate for regular holidays, 130% for special non-working holidays. Our Customer Success team keeps you informed of upcoming Philippine holidays well in advance.
Do you have a business continuity plan?
Absolutely. All staff work safely from home with occasional office days. During calamities or disasters, our Customer Success team provides immediate updates while our People & Culture team ensures staff safety and determines what support they need.
Ready to build offshore teams that actually deliver?
Get your outsourcing questions answered on a free discovery call. No commitments. Just expert guidance on whether offshore hiring makes sense for your business.
How do I apply for a job?
You can apply directly through our Careers page. Just browse the available roles and click “Apply” on the one that fits you best.
How can I get updates about new job openings?
We regularly send out email updates to candidates. You can either apply for a role or email us at [email protected] to be added to our newsletter list and stay informed about the latest opportunities.
Will a recruiter contact me about my application?
Yes! If your experience and qualifications match the role, one of our friendly recruiters will reach out to guide you through the next steps. If the role isn’t a match, we’ll notify you by email and keep your profile in our talent pool for future openings.
What if I don’t see the job I’m looking for? Can I still be considered?
Absolutely! If you’re excited about working with us but if you don’t see an exact match, go ahead and apply to the role that feels closest to your skills and interests. If it’s not the right fit, we’ll keep your profile on file for upcoming opportunities.
Where can I learn more about Penbrothers?
You can explore our story, follow us on social media, or check out employee testimonials on our Careers page to get a feel for our culture and values.
How do I find jobs that match my interests?
Use the search filters on our Careers page to narrow down roles by location, work setup (e.g., remote or hybrid), or job title to find your perfect match.
Can I save a job and apply later?
Yes! You can save the job link to apply later. However, we recommend applying as soon as possible since our openings can close quickly.
What do I need to apply for a job?
You’ll need an updated CV or resume. Some positions may also include additional questions—just follow the instructions on the application form.
How can I check the status of my application?
We’ll send you email updates as your application progresses.
Can I edit my application after submitting it?
Unfortunately, submitted applications can’t be edited. If needed, you may withdraw your application and submit a new one.
Can I apply in person at a Penbrothers office
We only accept applications via our careers website or our official job boards to ensure an efficient, accurate, and secure hiring process.
Can I apply for more than one role?
Definitely! You’re welcome to apply to any roles that suit your background. To save time, you may also apply to the role closest to your interests—if it’s not the best fit, we’ll consider your profile for future openings.
I got an email asking for more info. How do I respond?
Please follow the instructions in the email and send the required documents or responses using the link or email provided.
When can I expect to hear back after applying?
You’ll usually hear from us within 1–3 business days. If you haven’t received a response, feel free to follow up at [email protected].
I'm not sure which role fits me,can I send my CV to the recruitment team's email?
A: We only process applications submitted through our Careers page to ensure proper tracking and evaluation. You may apply to any role that feels like a fit—if it’s not, we’ll keep your profile in our pool for future opportunities.
What kind of interview process should I expect?
We use a combination of AI-powered and human-led interviews to streamline your experience while ensuring fairness and accuracy. Some roles may also involve assessments or interviews with our client partners.
Do I need to take the AI Interview? Can I talk directly to a human recruiter?
We absolutely encourage candidates to participate in the AI interview. The AI interviewer provides an objective assessment, ensuring a fair evaluation free from personal biases. You can complete the interview at your convenience, eliminating scheduling conflicts and allowing you to proceed at your own pace. Feel free to engage with our AI Interviewer just as you would with a human interviewer. Treat it as a genuine conversation to showcase your skills and personality effectively.
How should I prepare for the interview?
Be ready to talk about your experiences, achievements, and goals. If there’s an assessment, we’ll let you know what to expect so you can feel confident and prepared.
Q: How do I know if a job offer is legitimate?
We use a combination of AI-powered and human-led interviews to streamline your experience while ensuring fairness and accuracy. Some roles may also involve assessments or interviews with our client partners.
How is my personal data handled during the application process?
Your information is handled securely and used only for recruitment purposes in compliance with data privacy laws.
What happens after I receive a job offer?
Once you accept your offer, we’ll walk you through the onboarding process, including background checks, required documents, and pre-employment steps.
What documents do I need for onboarding?
Typically, you’ll need government-issued IDs, your TIN, SSS, Pag-IBIG, PhilHealth numbers, and your bank details. We’ll provide a checklist once you reach this stage.
I'm having trouble submitting my application—what should I do?
If you’re experiencing technical issues, please email us at [email protected] with a screenshot or screen recording of the issue to help us assist you faster.
Do you have a referral program?
Yes, we currently have an internal referral program in place for our employees. We’re still working on a system to manage and track external referrals, so stay tuned! In the meantime, if you know someone who works at Penbrothers, feel free to reach out to them directly if you’d like to be referred.
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Creating & Managing Your Candidate Account
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Searching for a Job
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The Application Process
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Interview & Assessment
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Privacy & Security
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Job Offer & Onboarding
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Technical Issues & Support
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Referral program
How do I apply for a job?
You can apply directly through our Careers page. Just browse the available roles and click “Apply” on the one that fits you best.
How can I get updates about new job openings?
We regularly send out email updates to candidates. You can either apply for a role or email us at [email protected] to be added to our newsletter list and stay informed about the latest opportunities.
Will a recruiter contact me about my application?
Yes! If your experience and qualifications match the role, one of our friendly recruiters will reach out to guide you through the next steps. If the role isn’t a match, we’ll notify you by email and keep your profile in our talent pool for future openings.
What if I don’t see the job I’m looking for? Can I still be considered?
Absolutely! If you’re excited about working with us but if you don’t see an exact match, go ahead and apply to the role that feels closest to your skills and interests. If it’s not the right fit, we’ll keep your profile on file for upcoming opportunities.
Where can I learn more about Penbrothers?
You can explore our story, follow us on social media, or check out employee testimonials on our Careers page to get a feel for our culture and values.
How do I find jobs that match my interests?
Use the search filters on our Careers page to narrow down roles by location, work setup (e.g., remote or hybrid), or job title to find your perfect match.
Can I save a job and apply later?
Yes! You can save the job link to apply later. However, we recommend applying as soon as possible since our openings can close quickly.
What do I need to apply for a job?
You’ll need an updated CV or resume. Some positions may also include additional questions—just follow the instructions on the application form.
How can I check the status of my application?
We’ll send you email updates as your application progresses.
Can I edit my application after submitting it?
Unfortunately, submitted applications can’t be edited. If needed, you may withdraw your application and submit a new one.
Can I apply in person at a Penbrothers office
We only accept applications via our careers website or our official job boards to ensure an efficient, accurate, and secure hiring process.
Can I apply for more than one role?
Definitely! You’re welcome to apply to any roles that suit your background. To save time, you may also apply to the role closest to your interests—if it’s not the best fit, we’ll consider your profile for future openings.
I got an email asking for more info. How do I respond?
Please follow the instructions in the email and send the required documents or responses using the link or email provided.
When can I expect to hear back after applying?
You’ll usually hear from us within 1–3 business days. If you haven’t received a response, feel free to follow up at [email protected].
I'm not sure which role fits me,can I send my CV to the recruitment team's email?
A: We only process applications submitted through our Careers page to ensure proper tracking and evaluation. You may apply to any role that feels like a fit—if it’s not, we’ll keep your profile in our pool for future opportunities.
What kind of interview process should I expect?
We use a combination of AI-powered and human-led interviews to streamline your experience while ensuring fairness and accuracy. Some roles may also involve assessments or interviews with our client partners.
Do I need to take the AI Interview? Can I talk directly to a human recruiter?
We absolutely encourage candidates to participate in the AI interview. The AI interviewer provides an objective assessment, ensuring a fair evaluation free from personal biases. You can complete the interview at your convenience, eliminating scheduling conflicts and allowing you to proceed at your own pace. Feel free to engage with our AI Interviewer just as you would with a human interviewer. Treat it as a genuine conversation to showcase your skills and personality effectively.
How should I prepare for the interview?
Be ready to talk about your experiences, achievements, and goals. If there’s an assessment, we’ll let you know what to expect so you can feel confident and prepared.
Q: How do I know if a job offer is legitimate?
We use a combination of AI-powered and human-led interviews to streamline your experience while ensuring fairness and accuracy. Some roles may also involve assessments or interviews with our client partners.
How is my personal data handled during the application process?
Your information is handled securely and used only for recruitment purposes in compliance with data privacy laws.
What happens after I receive a job offer?
Once you accept your offer, we’ll walk you through the onboarding process, including background checks, required documents, and pre-employment steps.
What documents do I need for onboarding?
Typically, you’ll need government-issued IDs, your TIN, SSS, Pag-IBIG, PhilHealth numbers, and your bank details. We’ll provide a checklist once you reach this stage.
I'm having trouble submitting my application—what should I do?
If you’re experiencing technical issues, please email us at [email protected] with a screenshot or screen recording of the issue to help us assist you faster.
Do you have a referral program?
Yes, we currently have an internal referral program in place for our employees. We’re still working on a system to manage and track external referrals, so stay tuned! In the meantime, if you know someone who works at Penbrothers, feel free to reach out to them directly if you’d like to be referred.
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