General

  • Is Penbrothers an Employer on Record (EOR) or Professional Employer Organization (PEO)?

    A Professional Employment Organization (PEO) supports businesses as a co-employer dedicated to managing HR operations and shares liability in managing outsourced employees. Contrast to an Employer of Record (EOR) acts as the legal employer for your outsourced workforce to aid businesses without a legal local entity. Based on our function, Penbrothers is a PEO providing customizable, federal/local law-compliant HR Services to small to medium-sized companies. We partner with businesses in the management of HR responsibilities for their remote, full-time workforce.

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  • Where will my team be based?

    We have strategic office locations in Metro Manila, Philippines. One is in OPL Building, Palanca Street, Makati City and one in Rockwell Business Center Sheridan 1 Tower, United Street, Mandaluyong City.

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  • What if my team member/s don’t perform well?

    If your team member doesn't perform well within 3 months of their start date, we will find a replacement free of charge.

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  • Can we change between home-based, hybrid, and office-based?

    Yes, you have the choice to switch between home-based, hybrid, and office-based setup for your team member/s.

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  • How long am I locked in for?

    The lock-in period may vary depending on the terms of the contract or agreement between the parties (you and Penbrothers).

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  • What if I need my staff to work on a Philippine holiday?

    Staff working on a holiday will require you to pay a small premium which will be invoiced to you. You will need to pay 200% of the standard day rate for Regular Holidays or 130% of the same for Special Non-Working Holidays. The Customer Success team will regularly update you on the upcoming Philippine holidays.

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  • Do you have a business continuity plan?

    Yes. All staff (unless otherwise required by the client) are working from the safety of their homes, with occasional days in the office. In the event of a calamity or disaster, the Customer Success team will notify you on an expected calamity while our People & Culture team will reach out to all staff to check in and see what support they need, and what we can do to help.

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Services

  • What roles do you hire?

    We have successfully filled tech and non-tech roles from the Philippines for different industries. We have hired graphic designers, marketing specialists, travel experience agents, developers, customer support, and more.

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  • How long does it take to hire a talent?

    From job requisition to talent sourcing to talent handover, it takes us 45 to 60 days to hire a talent.

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  • Do you have minimum hires?

    No. We don't require our partners to have a minimum headcount. Whether you need just one or an entire team, Penbrothers can arrange it for you.

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  • What are included in the standard service?

    We provide HR support such as payroll, compliance, and engagement, as well as healthcare plans, laptop rental, and a remote work setup.

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  • What equipment is provided to staff?

    We provide the necessary laptops/computers to all employees. We have packages ranging from standard to premium. If you have any specific requirement for equipment, let us know and we will give you a quotation and a lead time.

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Billing & Fees

  • What are your initial fees?

    We charge a setup fee of $300. We also collect a deposit equal to every team member's one month salary.

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  • What is 13th month pay?

    In accordance to Philippine labor law, all Filipino employees are entitled to a mandatory year-end bonus equivalent to one (1) month salary regardless of the nature of their employment.

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  • What payment methods do you accept?

    We welcome payments via wire transfer from clients globally. For those based in the Philippines, we accept cash, check, and wire transfer payments.

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Discover how Penbrothers powers top global businesses

Servantex

Because of their partnership with Penbrothers, Servantex improved operational support for their in-house team while reducing hiring costs.

Reflaunt

Having no local presence in Southeast Asia, Reflaunt sought to hire skilled and trained talents in the Philippines. The company achieved this goal—while saving time, effort, and money—with the help of Penbrothers.

Rock Solid Digital

By hiring dedicated, full-time team members, Penbrothers has helped Rock Solid achieve cost savings, flexibility, and business agility.

2023 Philippines’ Fastest-Growing Offshore Staffing Company

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