Tiney’s Journey From a Solo Remote Hire to a High-Impact Offshore Team
23
Penbrothers Employee
91%
Employee Retention
2022
Client Tenure
85%
Financial Savings
Key Results
- Scaled from 1 to a Full Remote Team
- Faster Turnaround on Core Workstreams
- Cut Talent Costs by 85% Per Role
1 Hire to Full Team, Faster Operations with Offshore Talent
How Tiney saved 85% with Penbrothers while scaling workstreams and delivery.
Key Results
- Scaled from 1 to a Full Remote Team
- Faster Turnaround on Core Workstreams
- Cut Talent Costs by 85% Per Role
Who is Tiney
- UK’s fastest-growing childminder agency, founded in 2019 by education leader Brett Wigdortz OBE and tech entrepreneurs.
- Headquartered in London, supporting over 1,500 registered childminders delivering flexible, high-quality early education.
- Combines technology, social impact, and community to provide affordable childcare and career opportunities across the UK.
The Challenge
Bottlenecks in Pre-Qualification Workflows
As Tiney scaled, it encountered delays in vetting potential preschool partners, slowing onboarding and growth.
Back Office Gaps in Sales, Marketing, and Payments
Essential functions like document digitization, payment processing, and campaign support lacked sufficient internal resources.
Need for Fast and Flexible Talent Hiring
The in-house team needed roles filled quickly—but without the high costs and time demands of UK-based hiring.
The Solution
Rapid Talent Acquisition Process
Penbrothers fast-tracked hiring with a streamlined process tailored to Tiney’s urgent needs. Filipino candidates were sourced and placed faster than standard SLAs.
Full HR and Admin Support Offloaded
Tiney delegated HR operations including payroll, tax compliance, benefits, and employee engagement—freeing its core team to focus on scaling.
Gradual Role Expansion Across Teams
After a successful initial hire, Tiney expanded offshore roles across departments, including sales, marketing, payments, and admin, reinforcing operations end-to-end.
“It hasn’t felt like we’re outsourcing—it’s really felt like we’ve been bringing on new colleagues into the company, and it’s been really nice to have those partners working with us.”
Brett Wigdortz
CEO & Co-founder, Tiney
The Result
Scaled From 1 to a Multi-Role Remote Team
What began with one hire grew into a cross-functional offshore team, boosting operational capacity without overwhelming HQ.
Faster Turnaround on Core Workstreams
Pre-qualification and back-office tasks that once slowed progress became streamlined, accelerating partner onboarding and customer support.
Cut Talent Costs by 85% Per Role
By hiring through Penbrothers, Tiney reduced average cost-per-hire by 85%, reallocating savings to strategic growth.
Team
Conclusion
- Enabled Tiney to scale rapidly by pairing mission-driven leadership with dependable offshore talent.
- Maintained growth momentum while improving operational efficiency and optimizing cost structure.
- Delivered quality and speed without compromise, thanks to a fully supported offshore team.
- Demonstrated how aligning purpose with the right offshore support drives high-impact performance.
“What's been great working with Penbrothers is that it's been a real partnership. It hasn’t felt like we’re outsourcing—it’s really felt like we’ve been bringing on new colleagues into the company, and it’s been really nice to have those partners working with us.”
Brett Wigdortz
CEO & Co-founder, Tiney
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