Hire an IT Support Specialist to Resolve Issues Fast
Find experienced IT Support Specialists who keep systems running smoothly. Not just troubleshooters, but proactive problem-solvers who minimize downtime.
Save up to 65% on talent costs.
Why Should You Hire a IT Support Specialist with Penbrothers
Overview of the Role
Your IT Support Specialist becomes the first line of defense for your business operations. They troubleshoot issues before they escalate, maintain systems that keep your team productive, and ensure uptime across devices, apps, and networks. Not just ticket solvers. Problem-solvers who understand business continuity and act fast to protect it.
Candidate Skillset
They know Windows, macOS, Active Directory, and tools like Jira and Zoho inside out. From desktop support to SaaS onboarding and network troubleshooting, they’ve handled it all. What sets them apart: they solve root issues quickly, communicate clearly, and keep systems running smoothly. With experience supporting remote teams and scaling IT operations, they keep downtime to a minimum.
- Threat Detection
- Vulnerability Assessment
- Security Auditing
- Network and Cloud Protection
- Incident Response
- Risk Analysis
How We Vet IT Support Specialist Candidates
We don’t just verify certifications and experience. Every Cybersecurity Analyst candidate completes real security assessment scenarios that demonstrate their ability to identify vulnerabilities and implement effective security measures.
Every candidate typically goes through validated skills assessments powered by TestGorilla:
- Cybersecurity Fundamentals: Evaluates threat identification, risk assessment, and security protocol knowledge;
- Network Security: Tests understanding of firewalls, intrusion detection, and network monitoring;
- Critical Thinking: Assesses analytical approach to security incident response and threat analysis;
- Problem Solving: Measures systematic methodology for vulnerability assessment and remediation.
Have specific assessment requirements?
We seamlessly integrate your security challenges, penetration tests, or compliance evaluations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Cybersecurity Analyst becomes the shield across teams. Engineering needs secure code. IT needs real-time threat visibility. Executives need risk managed without slowing innovation. They understand how security supports business continuity, not just compliance. They’ll work with your team to build protection that scales with your operations.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced IT Support in the Philippines
Whether you're hiring your first IT Support Specialist or adding leadership to a growing team, we offer three levels of expertise:
Junior IT Support
- Resolves basic tech issues
- Handles support tickets
- Escalates complex problems
- Sets up users and devices
- Logs issues accurately
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,430 |
Mid-Level IT Support
- Handles tier-2 issues
- Troubleshoots networks and systems
- Trains staff on tools
- Enforces security protocols
- Streamlines support workflows
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,073 |
Senior IT Support
- Leads IT support ops
- Solves high-level issues
- Manages vendors and tools
- Owns incident response
- Ensures uptime and reporting
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,716 |
Start Hiring IT Support
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Michiel Waaijer
Founder, Rock Solid Digital
See How Our Tech Talents Empowered Rock Solid Digital's Operational Excellence.
Michiel Waaijer
Founder, Rock Solid Digital
08
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Explore more roles
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your IT Support Team Today
Reliable IT expertise is within reach. With Penbrothers, you get responsive Filipino IT Support built for uptime, efficiency, and business continuity.
