Helpling
I wanted a reliable and hardworking team, and Penbrothers delivered. The remote work aspect also made it appealing to candidates.
Who is Helpling
Helpling is a premier marketplace for household services, seamlessly connecting customers with trusted service providers for cleaning, elderly care, and handyman services. Since its launch in 2014, it has reshaped the home service industry with a transparent and hassle-free booking system.
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2022
Client Since
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Home Services
Industry
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Singapore
Country
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200
Company Size
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11
Years
The Challenge
Talent Sourcing & Quality
Customers expected assisted onboarding from knowledgeable support agents, but Helpling lacked skilled communicators, reducing conversion rates.
Skill Gaps in Emerging Markets
Candidates from other countries lacked customer service finesse, making it hard to deliver the high-touch support expected from Helpling.
Scalability & Admin Complexity
Hiring offshore employees introduced administrative burdens, limiting Helpling’s ability to scale effectively.
The Solution
Fast Talent Acquisition
Skilled Filipino professionals were onboarded in just 30 days, ensuring high-quality customer service.
End-to-End HR & Admin Management
Penbrothers handled all recruitment, payroll, and compliance, letting Helpling focus on growth.
Employee Success with Hypercare
A 90-day Hypercare support framework helped offshore employees integrate seamlessly, ensuring productivity and job satisfaction.
The Results
Improved Talent Quality
Efficient hiring led to stronger teams and better customer experience.
100% Retention Rate
All outsourced employees stayed for over a year, proving the success of the offshore model.
Expansion to Germany
Seeing the success in Singapore, Helpling’s HQ in Germany expanded its partnership with Penbrothers, hiring even more offshore talent.
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Payroll Savings For 2024
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Headcount Growth
Conclusion
Helpling saw firsthand the impact of having the right offshore talent. Through Penbrothers’ proven hiring process, they gained skilled professionals who seamlessly fit their needs. This partnership reinforced the effectiveness of strategic offshore staffing in driving business success.
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KP Staffing
KP Staffing struggled with rising labor costs and finding qualified talent within their budget, affecting service delivery and customer satisfaction. By offshoring staff to the Philippines, they secured top talent while reducing overhead costs.
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