Hire Customer Care Specialists Who Deliver Exceptional Service
Find experienced support professionals who solve problems strategically and build lasting relationships. Not just ticket closers, but customer advocates.
Save up to 65% on talent costs.
Why Should You Hire a Customer Care Specialists with Penbrothers
Overview of the Role
Your Customer Care Specialist transforms support from cost center to revenue driver. They resolve issues quickly while identifying upsell opportunities and gathering product feedback. They understand that every interaction shapes brand perception and customer lifetime value. Not just support agents but customer success architects.
Candidate Skillset
They master helpdesk systems, CRM tools, live chat platforms, and knowledge base workflows. The technical foundation is solid. But here’s what sets them apart: they read between the lines of customer complaints, de-escalate tense situations with empathy, and spot patterns that prevent future issues. Experience with SaaS, e-commerce, or subscription models where retention matters most.
- Multi-channel Support Management
- Customer Relationship Building
- Issue Resolution and Escalation
- Data Analysis and Reporting
- Product Knowledge Mastery
How We Vet Customer Care Specialists Candidates
We don’t just verify care experience and empathy skills. Every Customer Care Specialist candidate completes real customer care scenarios that demonstrate their ability to provide compassionate support while resolving sensitive situations with professionalism and understanding.
Every candidate goes through validated skills assessments powered by TestGorilla:
- Customer Service: Evaluates empathetic service delivery and relationship-building capabilities
- Communication: Tests active listening skills, emotional intelligence, and conflict de-escalation abilities
- Situational Judgment: Assesses decision-making in sensitive customer situations and ethical considerations
- Problem Solving: Measures creative approach to customer challenges and satisfaction recovery strategies
We seamlessly integrate your custom tests, empathy assessments, or care scenario simulations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Customer Care Specialist becomes the voice of your customers across departments. Sales needs qualified warm leads from support conversations. Product needs user feedback for roadmap priorities. Marketing needs testimonials and case studies. They understand how support connects to business outcomes, turning every interaction into intelligence that drives growth and retention.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced Customer Care Specialist in the Philippines
Whether you're establishing customer support or expanding your service team, we offer three levels of expertise:
Junior Customer Care Specialist
- Handles standard ticket resolution
- Manages live chat and email support
- Updates customer records accurately
- Follows established procedures
- Provides basic product guidance
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,547 |
Mid-Level Customer Care Specialist
- Manages complex issue resolution
- Handles escalations and complaints
- Analyzes support metrics and trends
- Trains and mentors junior staff
- Identifies process improvements
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,858 |
Senior Customer Care Specialist
- Leads support strategy and operations
- Develops customer success programs
- Manages enterprise client relationships
- Partners with product and sales teams
- Drives retention and expansion revenue
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,394 |
Start Hiring Customer Care Specialist
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
See How Our Customer Support Talents Helped Propeller Scale Customer Operations Globally.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
09
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Customer Success Team Today
Transform support from cost center to growth engine. With Penbrothers, you get results-driven Filipino Customer Care Specialists built for retention and long-term customer relationships.
