About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our Client helps companies find tech talent by hiring and training individuals with the skills they need, especially in software development, app development, cybersecurity, and data management. They focus on offering opportunities to people, such as recent graduates or veterans, to build careers in technology. After training, they place these individuals in roles where they can contribute to business growth through tech projects.
About the Role
The Client Delivery and Procurement Manager plays a critical role in ensuring seamless coordination and execution of operational support activities. This position focuses on managing processes, maintaining documentation, and fostering client engagement to enhance service delivery and operational efficiency.
What you’ll do
- Manage purchase orders and oversee end-to-end delivery, collaborating effectively with internal teams such as Finance, Billing, Logistics, and others
- Coordinate signature requests, ensuring compliance with internal standards using tools like PDF Filler and Outlook.
- Acquire and upload draft and executed contracts into the designated repository.
- Maintain an organized filing system with consistent naming conventions.
- Periodically review and purge outdated or obsolete documents to ensure compliance.
- Act as a primary point of contact for client communications related to task and purchase orders.
- Ensure clear and consistent communication of delivery milestones and expectations.
- Analyze operational workflows and propose enhancements to improve efficiency.
- Collaborate with cross-functional teams to implement best practices in documentation and client engagement.
What You Bring
- Bachelor’s degree in Business Administration, Operations, or a related field preferred.
- 2+ years of experience in operational support, client engagement, or related roles.
- 2+ years of experience in customer service, administrative assistance
- Excellent verbal and written communication skills are essential including spelling, grammar, and punctuation.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Must have strong time-management/organizational skills and strong attention to detail.
- Must be professional, diplomatic and have strong customer service skills.
- Proactive, resourceful, and adaptable with a problem-solving mindset.
- Proficiency in Microsoft programs (Excel, Word, Teams, and Outlook).
- Experience with Salesforce or similar CRM systems (Hubspot, Zendesk, Zoho)
- A positive attitude and desire to work in a passionate industry that makes a difference every day.
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