Hire a Call Center Agent who Resolves Issues Fast and Builds Trust
Find experienced Call Center Agents who turn high call volumes into better customer retention. Not just script readers, but problem-solvers who build loyalty.
Save up to 65% on talent costs.
Why Should You Hire a Call Center Agent with Penbrothers
Overview of the Role
Your Call Center Agent manages the frontlines of customer experience. They handle inquiries, resolve issues, and de-escalate tension with calm professionalism. But they also spot patterns, surface feedback, and protect your brand in every interaction. Not just support staff. Customer champions.
Candidate Skillset
They’re fluent in customer support platforms and CRM systems. But here’s what sets them apart: they defuse conflict under pressure, personalize every interaction, and turn upset callers into loyal customers. Experience with Western-based accounts, omnichannel support, and high-volume environments where every second matters.
- De-Escalation Techniques
- CRM Navigation & Data Entry
- Omnichannel Support Tools
- Fast & Clear Communication
- Culturally Fluent in Western-Based Service Norms
- Queue Management and Prioritization
How We Vet Call Center Agent Candidates
We don’t just verify communication skills and experience. Every Call Center Agent candidate completes real customer interaction scenarios that demonstrate their ability to handle high-volume calls while maintaining service quality and customer satisfaction.
Every candidate typically goes through validated skills assessments powered by TestGorilla:
- Customer Service: Evaluates service delivery approach, empathy, and problem resolution capabilities;
- Communication: Tests verbal clarity, active listening skills, and professional phone etiquette;
- Time Management: Assesses ability to handle multiple calls efficiently while maintaining quality standards;
- Situational Judgment: Measures decision-making skills in challenging customer scenarios and escalation situations.
We seamlessly integrate your custom tests, call simulation exercises, or industry-specific evaluations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Call Center Agent becomes the front line of your customer experience. Sales depends on them to warm up leads. Support teams rely on them to resolve issues fast. Leadership needs accurate insights from every interaction. They understand how every conversation shapes customer loyalty, not just handle times. They will work with your team to build trust, improve retention, and keep service moving.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced Call Center Agent in the Philippines
Whether you're scaling your support team or need round-the-clock coverage, we offer three levels of expertise to match your customer service goals.
Junior Call Center Agent
- Answers basic queries
- Follows scripts
- Logs issues
- Escalates cases
- Supports inbound calls
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,322 |
Mid-Level Call Center Agent
- Handles live calls and chats
- Resolves moderate concerns
- Uses CRM tools
- Manages multi-channel support
- Shares feedback
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,537 |
Senior Call Center Agent
- Leads support team
- Trains agents
- Handles escalations
- Improves workflows
- Drives performance
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,751 |
Start Hiring Call Center Agent
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Ashley Flores
Head Of Sales & Strategy, Luxclusif
See How Our Call Center Agents Talents Strengthened Luxclusif’s Global Resale Operations.
Ashley Flores
Head Of Sales & Strategy, Luxclusif
07
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Customer Experience Team Today
Exceptional customer service is within reach. With Penbrothers, you get skilled Filipino Call Center Agents who deliver consistency, empathy, and fast resolutions at scale.
