We cannot imagine our success without Penbrothers. They have been our trusted partner every step of the way. When we needed to expand our team, they helped us grow. Thanks to their partnership, we achieved a solid balance sheet and profitability, ultimately leading to our acquisition by Farfetch Group in 2021. We couldn’t have done it without our team Penbrothers made in the Philippines.
LUXCLUSIF is a B2B service provider offering a turnkey solution for the acquisition, authentication, and sale of second-hand luxury goods. Its successful solution caters to auctions, retailers, e-commerce platforms, and stores worldwide. In 2021, FARFETCH acquired Luxclusif with the objective of leveraging its capabilities and positioning to become the leading global platform for pre-owned luxury for both customers and industry partners.
Bootstrapping Strategy
Luxclusif is considered a startup in the luxury fashion market. They faced challenges and were in a bootstrapping* stage when they first partnered with Penbrothers. To expand its operations while making sure they keep costs down, Luxclusif turned to the Philippines to experiment with its affordability and access to highly-skilled talent.
Luxclusif needed a partner to help them navigate the process of building and managing a remote team in the Philippines so its leaders can focus on growing its business and innovation.
*Bootstrapping in business means using only existing resources (such as personal savings or garage space) to start and grow a company.
Luxclusif tapped into the affordable talent pool in the Philippines through Penbrothers – costing them very little in terms of both money and time. We handled everything HR and talent acquisition: from sourcing, hiring, and job offers to payroll, tax and compliance, benefits, and retention. All Luxclusif had to do was share their requirements with us, assess the candidates, and voila! Their operations are up and running.
We also took it upon ourselves to shoulder the HR tasks involved in employing Filipino talents. These tasks include payroll, benefits, tax and compliance, and engagement for retention. We helped Luxclusif save time and resources by taking care of the end-to-end HR functions.
Penbrothers enabled Luxclusif to access top-skilled and affordable Filipino talent, allowing Luxclusif’s logistics, finance, and technical teams to scale. Talents hired by Penbrothers also grew with the company and took on more responsibilities as Luxclusif expanded its business.
Because of Luxclusif’s successful scaling and cost management, it was then acquired by Farfetch Group in 2021.
Our partnership with Luxclusif enabled them to save an average of 78% of the cost per role.
Together with Luxclusif’s leaders, we carefully mapped out their needs in terms of skills and figured out how much of their budget could be allocated to their remote team members. This kind of transparency and collaborative nature enabled business growth for Luxclusif which led to a solid balance sheet and profitability.
Because of their partnership with Penbrothers, Servantex improved operational support for their in-house team while reducing hiring costs.
The need to quickly fill in roles to accomplish administrative tasks was identified as a priority for Spot Ship and they turned to the Philippines as a talent hub not only to save on cost but also to deliver high-quality results with professionalism.
Penbrothers and Propeller Aero have been working in close collaboration, scaling their team with 50 handpicked talents for unique and hard-to-fill roles while saving them 73% of employee costs.
