Hire a Case Manager Who Turns Service Gaps into Results
Find experienced Case Managers who drive client satisfaction and streamline service delivery. Not just case handlers, but proactive problem solvers.
Save up to 65% on talent costs.
Why Should You Hire a Case Manager with Penbrothers
Overview of the Role
Your Case Manager ensures every client interaction is handled with care, consistency, and speed. They improving processes for manage caseloads, track progress, and improve response times. They also handle the daily work of coordinating with teams, resolving issues, and following through on every detail. Not just support staff. They are customer success drivers.
Candidate Skillset
They know ticketing systems, case management software, and CRMs like Zendesk, Salesforce, and Freshdesk. Their tech foundation is reliable. What sets them apart is their ability to anticipate client needs, resolve issues with empathy, and move cases forward without letting anything slip through the cracks. They have experience with global support teams, SLA-driven environments, and client retention metrics where follow-through matters.
- Client Communication & Resolution
- Case Tracking & Prioritization
- Cross-Team Coordination
- Client Retention
- SLA & Deadline Adherence
- Data-Informed Decisions
How We Vet Case Manager Candidates
We don’t just verify certifications and experience. Every Case Manager candidate completes real case management scenarios that demonstrate their ability to coordinate services, advocate for clients, and navigate complex situations with empathy and professionalism.
Every candidate typically goes through validated skills assessments powered by TestGorilla:
- Customer Service: Evaluates client interaction skills and service delivery approach;
- Communication: Tests ability to facilitate discussions between multiple stakeholders and document outcomes clearly;
- Time Management: Assesses ability to prioritize multiple cases and meet critical deadlines;
- Situational Judgment: Measures decision-making skills in complex ethical and procedural scenarios.
We seamlessly integrate your custom tests, case study evaluations, or role-playing exercises into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Case Manager becomes the link between your clients, your operations team, and your leadership. Sales needs visibility into account issues. Support needs help managing complex caseloads. Executives need retention metrics that reflect real client satisfaction. They understand that every case is a chance to strengthen the client relationship. They will work with your team to build processes that reduce friction and improve service at scale.
Calculate your savings
See how much you save by hiring an Accountant from the Philippines versus traditional hiring methods.
Hire an Experienced Case Manager in the Philippines
Whether you're hiring your first Case Manager or adding structure to a growing support team, we offer three levels of expertise.
Junior Case Manager
- Manages case queues
- Updates records
- Coordinates across teams
- Follows up on open cases
- Escalates when needed
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,537 |
Mid-Level Case Manager
- Handles complex cases
- Improves resolution speed
- Owns client communication
- Ensures SLA compliance
- Flags recurring issues
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,073 |
Senior Case Manager
- Leads case strategy
- Builds support systems
- Mentors the team
- Tracks performance
- Drives retention metrics
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,609 |
Start Hiring Case Manager
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Lucy Devine
People & Community Lead, Tiney
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Grow seamlessly.
Offshore staffing made easy.
Here’s our four-step process in building your remote team.
Step 1. Discovery Call
We assess your hiring needs, budget, and fit.
Step 2. Solution Presentation
We source, vet, and hire top Filipino talents for you within 30 days.
Step 3. Find & Vet
Your team gets a structured 90-day onboarding for fast ramp-up.
Step 4. Hypercare Onboarding
Scale confidently through ongoing support in HR, payroll, and compliance.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Support Team Today
Reliable client service is within reach. With Penbrothers, you get proactive Filipino Case Managers focused on retention, resolution, and scale.
