Hire a Customer Experience Specialist Who Create Lasting Loyalty
Find experienced CX professionals who build systems that solve problems and create loyalty. Not just support agents, but experience architects.
Save up to 65% on talent costs.
Why Should You Hire a Customer Care Specialists with Penbrothers
Overview of the Role
Your Customer Experience Specialist transforms how customers feel about your brand. They analyze touchpoints, identify friction, and design solutions that turn frustrated users into advocates. They think beyond individual tickets to systemic improvements. Not just support agents but experience architects.
Candidate Skillset
They know CRM systems, helpdesk platforms, and customer analytics tools. The technical foundation is solid. But here’s what sets them apart: they understand customer psychology, can design service processes that scale, and think in terms of lifetime value and retention metrics.
- Customer Journey Mapping
- Service Process Design
- Data Analysis and Reporting
- Conflict Resolution
- Cross-functional Collaboration
How We Vet Customer Experience Specialist Candidates
We don’t just verify experience design credentials and background. Every Customer Experience Specialist candidate completes real customer journey scenarios that demonstrate their ability to analyze touchpoints and design experiences that drive satisfaction and loyalty.
Every candidate goes through validated skills assessments powered by TestGorilla:
- Customer Experience Design: Evaluates journey mapping, touchpoint optimization, and experience strategy capabilities
- Customer Service: Tests understanding of service excellence principles and customer satisfaction drivers
- Critical Thinking: Assesses analytical approach to customer feedback analysis and experience improvement
- Communication: Measures ability to present insights and collaborate with cross-functional teams on experience initiatives.
We seamlessly integrate your custom tests, experience design challenges, or customer journey evaluations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Customer Experience Specialist becomes the voice of your customers across departments. Product needs user feedback. Sales needs objection handling. Marketing needs testimonials. They translate customer insights into actionable improvements that reduce churn and increase advocacy. They’ll work with your team to build experiences that grow with you.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced Customer Experience Specialist in the Philippines
Whether you're establishing customer experience operations or expanding your support team, we offer three levels of expertise:
Junior Customer Experience Specialist
- Handles customer inquiries across channels
- Manages ticket workflows and routing
- Tracks satisfaction and response metrics
- Documents processes and feedback
- Supports team with basic CX tasks
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,430 |
Mid-Level Customer Experience Specialist
- Designs customer journey improvements
- Analyzes data to identify pain points
- Trains team on service excellence
- Manages escalations and complaints
- Implements feedback collection systems
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,644 |
Senior Customer Experience Specialist
- Leads CX strategy and transformation
- Manages customer experience programs
- Presents insights to leadership teams
- Develops retention and loyalty systems
- Mentors junior CX team members
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,858 |
Start Hiring Customer Experience Specialist
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
See How Our Customer Support Talents Helped Propeller Scale Customer Operations Globally.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
09
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Customer Experience Team Today
Great customer experience leadership is within reach. With Penbrothers, you get results-driven Filipino Customer Experience Specialists built for scale and long-term impact.
