Hire a Customer Service Representative to Boost Client Satisfaction
Find experienced Customer Service Representatives who keep satisfaction high and escalations low. Not just call takers, but calm, capable problem solvers.
Save up to 65% on talent costs.
Why Should You Hire a Customer Service Representative with Penbrothers
Overview of the Role
Your Customer Service Representative keeps satisfaction high and churn low. They manage inquiries, resolve issues fast, and document feedback that improves service delivery. But they also spot patterns, defuse frustration, and turn support moments into brand loyalty. Not just agents. Experience builders.
Candidate Skillset
They know customer support platforms and CRM systems. They resolve tickets with speed, clarity, and empathy. But here’s what sets them apart: they read tone, de-escalate fast, and document what matters. Experience in fast-paced, high-volume environments where CSAT and NPS are more than just numbers.
- Omnichannel Support
- Ticket Management & Escalation
- QA Reporting
- Call Documentation
- Customer Retention & Satisfaction Tactics
- Conflict Resolution and Empathy-Driven Messaging
How We Vet Customer Service Representative Candidates
We don’t just verify service experience and credentials. Every Customer Service Representative candidate completes real customer support scenarios that demonstrate their ability to resolve inquiries across multiple channels while building positive customer relationships.
Every candidate typically goes through validated skills assessments powered by TestGorilla:
- Customer Service: Evaluates multi-channel support capabilities and customer satisfaction focus;
- Communication: Tests written and verbal communication skills across email, chat, and phone interactions;
- Problem Solving: Assesses analytical approach to customer issues and creative solution development;
- Helpdesk & Ticketing Systems: Measures proficiency in support tools and case management workflows.
We seamlessly integrate your custom tests, customer scenario simulations, or platform-specific evaluations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Customer Service Representative becomes the frontline voice of your brand. Sales depends on their follow-through. Product learns from the tickets they escalate. Executives rely on their insights to improve customer retention. They don’t just solve problems. They turn support into a competitive advantage.
Meet Audrey, a Customer Service Representative Hired by Penbrothers
Audrey supports a home services platform in Singapore, helping seniors book cleaners, track appointments, and ensure quality service.
With Penbrothers, she delivers care-driven support that feels more like family than customer service.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced Customer Service Representative in the Philippines
Whether you're hiring your first support specialist or scaling a high-volume team, we offer three levels of expertise.
Junior Customer Service Representative
- Answers basic inquiries
- Resolves simple issues
- Logs tickets and updates records
- Follows scripts and workflows
- Escalates complex cases
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,322 |
Mid-Level Customer Service Representative
- Handles complex cases
- Manages tickets in CRM
- Resolves complaints efficiently
- Improves support processes
- Mentors junior reps
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,644 |
Senior Customer Service Representative
- Leads support operations
- Supervises daily team tasks
- Analyzes support data
- Ensures quality and compliance
- Aligns support with business goals
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,858 |
Start Hiring Customer Service Representative
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Ashley Flores
Head Of Sales & Strategy, Luxclusif
See How Our Customer Service Reps Elevated Luxclusif’s Premium Buyer Experience at Scale.
Ashley Flores
Head Of Sales & Strategy, Luxclusif
07
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Customer Experience Team Today
Exceptional customer service is within reach. With Penbrothers, you get skilled Filipino Customer Service Representatives who deliver consistency, empathy, and fast resolutions at scale.
