Hire a Customer Success Manager Who Turns Churn Into Growth
Find experienced Customer Success Managers who build retention systems that scale. Not just support reps, but growth strategists.
Save up to 65% on talent costs.
Why Should You Hire a Customer Success Manager with Penbrothers
Overview of the Role
Your Customer Success Manager builds the bridge between product value and customer outcomes. They think proactively about health scores, expansion opportunities, and lifecycle management. But they also execute the daily work of onboarding, relationship building, and account growth. Not just support reps. Revenue protectors.
Candidate Skillset
They know CRM systems and customer health platforms inside out. Customer analytics tools, success platforms, communication software. The technical foundation is solid. But here’s what sets them apart: they understand customer psychology, can identify expansion signals, and think in terms of lifetime value rather than just ticket resolution.
- Multi-channel Support Management
- Customer Relationship Building
- Issue Resolution and Escalation
- Data Analysis and Reporting
- Product Knowledge Mastery
How We Vet Customer Success Manager Candidates
We don’t just verify account management and success credentials. Every Customer Success Manager candidate completes real client success scenarios that demonstrate their ability to drive customer outcomes, reduce churn, and identify expansion opportunities through strategic relationship management.
Every candidate goes through validated skills assessments powered by TestGorilla:
- Customer Success: Evaluates account growth strategy, retention planning, and success metric optimization
- Customer Service: Tests advanced relationship management and customer advocacy capabilities
- Communication: Assesses presentation skills, stakeholder management, and executive-level interaction abilities
- Critical Thinking: Measures strategic approach to customer health analysis, risk identification, and growth planning
Have specific assessment requirements?
We seamlessly integrate your custom tests, customer success simulations, or account management evaluations into our vetting process. Whether using our standard assessments or your specialized requirements, only candidates who demonstrate genuine expertise make it through our evaluation.
Ways They'll Collaborate with and Make an Impact on Your Team
Your Customer Success Manager becomes the voice of the customer across departments. Sales needs better handoffs. Product needs usage insights. Marketing needs case studies. They understand how customer happiness connects to business growth, not just satisfaction scores. They’ll work with your team to build systems that retain and expand.
Meet Sierra, an Head of Customer Success Hired by Penbrothers
Sierra leads customer success efforts to help global clients reach their business goals while savings massively by collaborating with Filipino talents.
With Penbrothers, she shifted from nursing and used her empathy, active listening and radical candor to grow the company’s portfolio.
Calculate your savings
See how much you save by hiring a Cybersecurity Analyst from the Philippines versus traditional hiring.
Hire an Experienced Customer Success Manager in the Philippines
Whether you're establishing customer success operations or expanding your retention team, we offer three levels of expertise:
Junior Customer Success Manager
- Manages customer onboarding process
- Monitors account health and usage
- Handles support escalations
- Coordinates with product and sales teams
- Tracks and reports customer metrics
| Years of Experience | 3 + |
| Talent Location: | Philippines |
| Monthly Salary: | $1,858 |
Mid-Level Customer Success Manager
- Owns full customer lifecycle management
- Develops expansion and upsell strategies
- Leads customer success initiatives
- Analyzes churn patterns and trends
- Presents insights to leadership
| Years of Experience | 5 + |
| Talent Location: | Philippines |
| Monthly Salary: | $2,502 |
Senior Customer Success Manager
- Designs customer success frameworks
- Leads strategic account relationships
- Drives revenue expansion programs
- Builds cross-functional partnerships
- Develops team processes and training
| Years of Experience | 9 + |
| Talent Location: | Philippines |
| Monthly Salary: | $3,145 |
Start Hiring Customer Success Manager
with Penbrothers Today
For standard roles, we deliver pre-vetted candidates within 3-5 days. Interview only qualified professionals, hire faster, and build your financial foundation with confidence.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
See How Our Customer Support Talents Drove Expansion Across Propeller’s Client Base.
Chantelle Cassin
Talent Acquistion Manager, Propeller Aero
09
Tech Roles Hired
30 days
Time to hire
$1,000
Average Salary
Penbrothers makes outsourcing to the Philippines work long-term
Hire within days.
Skip the lengthy recruitment cycles. Our pre-vetted talent pool allows you to hire fast — often in under a week.
Save up to 70% on salaries
Build a cost-efficient team without compromising on skill, culture fit, or reliability.
Hypercare Onboarding Experience
We go beyond placement. From Day 1 to Day 180, we provide structure, check-ins, and support to ensure success for both you and your new hire.
How it works
Discovery Call
Let’s understand your goals, timelines, and the kind of talent you need.
Solution Presentation
We present a custom setup with the roles and structure to build your remote team.
Find and Hire
We source, screen, and present top candidates from our curated pool of Filipino professionals. You choose who fits best, we handle the rest.
Hypercare Onboarding
Once hired, we stay involved. From Day 1 to Day 180, our team supports onboarding, engagement, and early success.
Frequently asked questions
How long does the vetting process take?
Our complete scouting and vetting process takes up to 30 days. This includes sourcing, rigorous screening, skills assessments, and client interviews to ensure the best candidate fit for your team.
What is the Penbrothers Hypercare Framework?
Hypercare is our 90-day post-hire support program. It ensures seamless onboarding, proactive check-ins, performance tracking, and structured feedback loops to set up your offshore team for long-term success.
What kinds of roles do you specialize in?
We specialize in building offshore teams across tech, product, design, marketing, finance, and customer support. Our approach is tailored to each client’s operational needs and growth stage.
Do I need to set up a local entity in the Philippines?
No need. Penbrothers serves as your local employment and compliance partner, so you can legally and efficiently hire full-time offshore staff without setting up a legal entity.
What timezone will my offshore team work in?
Our offshore teams can work in your timezone, Philippine business hours, or a hybrid setup depending on the role and your operational requirements.
Start Building Your Customer Success Team Today
Great customer success leadership is within reach. With Penbrothers, you get results-driven Filipino Customer Success Managers built for retention and long-term growth.
