7 US Companies that Outsource to the Philippines

Companies that outsource to the Philippines get a multitude of advantages that are particularly beneficial for startups and fast-paced companies based in the United States.

1. Cost Efficiency: The Philippines offers high-quality services at significantly lower costs compared to the US, allowing companies to maximize their budgets without sacrificing talent.
2. Proficient English-Speaking Workforce: With English as an official language and a cultural affinity with the West, the Philippines provides seamless communication and smooth integration into business processes.
3. Time Zone Alignment: The Philippines’ time zone allows for flexible work arrangements, supporting customer service outside of regular US business hours, or enabling real-time collaboration during overlapping working hours.
4. Supportive Government Policies: The Philippine government offers tax incentives, Special Economic Zones (SEZs), and dedicated infrastructure for Business Process Outsourcing (BPO), creating a favorable environment for outsourcing.

Philippines Outsourcing Services: A Diverse Offering

The range of outsourcing services offered by the Philippines is extensive. These services span across various sectors and functions, making it a versatile destination for businesses with different needs. Services commonly outsourced to the Philippines include:

• Customer Support: The Philippines is renowned for its excellent customer service representatives who offer 24/7 support to global clients.
• Information Technology (IT) Services: From software development to IT support, Filipino professionals are highly competent in delivering world-class IT services.
• Creative Design Services: Many companies outsource creative work such as graphic design, video production, and animation to the Philippines, leveraging the country’s artistic talent.
• Marketing Services: Digital marketing, SEO, and social media management are some of the marketing services outsourced to Filipino experts.
• Accounting and Financial Services: With expertise in financial management, the Philippines offers reliable accounting and bookkeeping services.

Success Stories: US Companies Outsourcing to the Philippines

Several US-based start-ups and fast-paced companies have successfully outsourced to the Philippines, reaping significant benefits. Here are the top 7 companies that have leveraged outsourcing to Filipinos to enhance their operations and achieve business growth:

1. Servantex: Delivering Reliable Administrative Tasks

Servantex has been teaming up with highly skilled Filipino professionals as they provide national workforce management to clients around the United States. Servantex serves more than 600 clients in over 45 markets in the US. Their outsourced Philippine talents include staff onboarding assistant, payroll coordinators, documentation specialists, call center program administrators, data analysts, business analysts, and more. This collaboration yielded solutions that are customized, reliable, and cost-effective.

2. Slack: Streamlining Customer Support

Slack, a leading collaboration hub that connects workforces, has successfully outsourced its customer support services to the Philippines. By doing so, Slack has managed to provide round-the-clock support to its global user base, significantly enhancing customer satisfaction and retention. The expertise of Filipino customer support representatives has been instrumental in resolving issues promptly and professionally.

3. Zoom: Efficient Technical Support

Zoom, the popular video conferencing platform, has outsourced its technical support operations to the Philippines. This strategic move has allowed Zoom to offer 24/7 technical assistance, ensuring that users can quickly resolve any issues they encounter. The IT professionals in the Philippines have demonstrated exceptional problem-solving skills, contributing to Zoom’s reputation for reliable and efficient service.

4. American Express: Leading Financial Services

American Express specializes in many financial services and products. By outsourcing back office, customer service, vendor management, and program management, Amex has managed to deliver high-quality results efficiently and at a lower cost. This has enabled American Express to maintain its competitive edge in servicing its diverse clientele through outsourced Filipino talents.

5. UpWork: Comprehensive Back-Office Support

Upwork, a global freelancing platform, has outsourced various back-office support functions to the Philippines, including customer service, accounting, and IT support. This has allowed Upwork to streamline its operations, reduce costs, and ensure smooth and efficient service to both freelancers and clients. The reliability and expertise of Filipino professionals have been crucial to Upwork’s operational success.

6. Hubspot: Superior Inbound Marketing Services

HubSpot, a leading marketing, sales, and service software provider, has outsourced its inbound marketing services to the Philippines. Filipino marketing professionals have helped HubSpot achieve high levels of engagement and lead generation for its clients. The country’s expertise in digital marketing and social media management has played a crucial role in HubSpot’s ability to deliver impactful marketing solutions.

7. Zendesk: Robust Technical Support

Zendesk, a customer service software company, has outsourced its technical support operations to the Philippines. This has allowed Zendesk to provide comprehensive and around-the-clock technical assistance to its users. The technical prowess and dedication of Filipino IT professionals have been instrumental in maintaining Zendesk’s reputation for excellent customer support.

Conclusion: The Philippines as an Outsourcing Powerhouse
the Philippines

In conclusion, outsourced jobs in the Philippines present a myriad of opportunities for US start-ups, enabling them to leverage expertise, drive innovation, and achieve sustainable business growth. As this industry evolves, the collaboration of US companies and Filipino talent is set to be even more strategic, fostering growth and top-notch service.

The success stories of these US companies underscore the substantial benefits of outsourcing to the Philippines. By capitalizing on the country’s skilled workforce, cost advantages, and technological capabilities, start-ups and rapidly growing businesses can optimize their operations, achieve significant business growth, and sustain a competitive edge in the market.

The Philippines remains a top choice for outsourcing, offering a diverse array of high-quality services to global enterprises. For companies aiming to replicate these successful outcomes, Penbrothers is ready to assist.

Reach out to Penbrothers to discuss how we can tackle your business challenges together.