7 UK Companies Outsourcing to the Philippines

Outsourcing to the Philippines: A Strategic Business Move

Outsourcing to Filipinos has become a strategic business move for many companies around the globe, particularly those based in the United Kingdom. The country’s growing talent pool, cost-efficiency, and high level of service quality have attracted numerous businesses seeking to optimize their operations and scale effectively. By outsourcing various functions such as customer support, IT services, and creative design, UK companies have been able to focus on their core competencies while achieving significant cost savings and operational efficiencies.

Benefits of Outsourcing Tasks for UK companies

Outsourcing tasks to the Philippines offers several advantages that make it an attractive destination for UK companies. First and foremost, the cost savings are substantial. Labor costs in the Philippines are considerably lower compared to the UK, allowing companies to allocate resources more efficiently. Additionally, the country boasts a large English-speaking workforce with a high level of education and technical proficiency, which ensures quality service delivery.

Cultural compatibility is another benefit, as Filipinos are known for their strong work ethic and customer-oriented mindset. The time zone difference also provides a strategic advantage, enabling UK companies to offer round-the-clock services. Moreover, the Philippine government actively supports the outsourcing industry, offering tax incentives and infrastructure development to attract foreign investment.

Success Stories: UK Companies Outsourcing to Filipino Teams

Several UK companies have successfully leveraged outsourcing to Filipinos to achieve remarkable results. Here are ten notable examples:

1. Spot Ship: Training AI that Skyrockets Productivity

Spot Ship is the ship broker’s digital assistant. Its Filipino team is helping build Spot Ship’s powerful Artificial Intelligence and machine learning tools. Data entry specialists and data managers focus on machine learning which enables the platform to support optimal decision-making, and offer rapid customization according to the preferences of the clients it serves.

2. Curve: Timely and Effective Customer Interactions

Financial technology company Curve uses outsourcing to manage customer interactions, providing timely and effective support through Filipino teams. This strategic move allows Curve to offer exceptional customer service, handle inquiries promptly, and address issues efficiently, leading to higher customer satisfaction and loyalty.

3. Monzo: Round-the-Clock Customer Support

Monzo, a digital bank, has outsourced various customer support functions to the Philippines to provide round-the-clock assistance to its growing user base. By leveraging the expertise of Filipino customer service agents, Monzo ensures that customer inquiries and issues are addressed promptly and effectively, enhancing the overall user experience.

4. Revolut: High-Quality Customer Service and Technical Support

Fintech company Revolut utilizes Philippines-based teams for customer service and technical support, ensuring a high level of service quality for its global customers. By outsourcing these functions to the Philippines, Revolut can offer timely and efficient support, contributing to its reputation as a reliable and customer-centric fintech company.

5. Hopin: Expertise in Development and Customer Service

Virtual events platform Hopin taps into the expertise of Filipino developers and customer service agents to maintain and enhance its platform. Outsourcing to Philippine teams allows Hopin to access skilled professionals who contribute to the platform’s continuous improvement and provide excellent support to event organizers and attendees.

6. Bulb: Excellent Customer Support and Back-Office Functions

Energy provider Bulb has outsourced customer service and back-office functions to the Philippines, ensuring excellent customer support. By leveraging the skills of Filipino professionals, Bulb can offer efficient and effective customer service, manage administrative tasks, and focus on delivering sustainable energy solutions.

7. OakNorth: Driving Efficiency and Innovation through Data Management

OakNorth, a fintech company, outsources customer service and data management functions to the Philippines, driving efficiency and innovation. By utilizing Filipino talent for data-related tasks, OakNorth can manage large volumes of data effectively, enhance its analytical capabilities, and provide better services to its clients.

The Future of Outsourcing to the Filipinos

The future of outsourcing jobs to Filipinos looks promising, with continuous advancements in technology and infrastructure poised to further elevate the industry. As global business dynamics evolve, the Philippines is well-positioned to remain a top outsourcing destination for UK start-ups and established businesses alike. The country’s ability to adapt to changing market needs, combined with its strong educational foundation and government support, ensures a steady supply of skilled professionals ready to meet the demands of international clients.

Moreover, the increasing focus on quality and value-added services in the outsourcing sector will likely lead to enhanced service offerings and higher standards of excellence. UK companies that strategically outsource to the Philippines will continue to benefit from cost savings, access to top-tier talent, and the ability to innovate and grow in a competitive landscape.

In conclusion, outsourcing to a Philippine remote team presents a myriad of opportunities for UK start-ups, enabling them to leverage expertise, drive innovation, and achieve sustainable business growth. As the outsourcing industry evolves, the partnership between UK companies and Filipino professionals is set to become even more robust, fostering mutual success and exceptional service delivery.

Reach out to Penbrothers to discuss how we can tackle your business challenges together.