Luxclusif’s Path to Talent Growth and Retention with Offshore HR
79
Penbrothers Employee
88%
Employee Retention
2014
Client Tenure
81%
Financial Savings
Key Results
- 88% Employee Retention and Improved Engagement
- Successful Acquisition by FARFETCH Group
- 81% Savings Per Role
88% Retention, 81% Cost Savings with Offshore Talent
How Luxclusif scaled remotely with Penbrothers, leading to a FARFETCH acquisition.
Key Results
- 88% Employee Retention and Improved Engagement
- Successful Acquisition by FARFETCH Group
- 81% Savings Per Role
Who is Luxclusif
- Leading B2B luxury resale provider specializing in acquiring, authenticating, and reselling high-end pre-owned fashion.
- Headquartered in Portugal, enabling brands, retailers, and e-commerce platforms through a seamless, data-driven resale ecosystem.
- Acquired by FARFETCH in 2021; powers the Farfetch Second Life program to extend the lifecycle of luxury items sustainably.
The Challenge
Bootstrapping* Growth While Keeping Costs Low
As a startup, Luxclusif operated under a bootstrapping model, meaning they needed to grow while keeping costs low. Hiring and managing an in-house team in a high-cost labor market was unsustainable, prompting them to explore offshore solutions.
Finding a Scalable HR and Operations Partner
Luxclusif needed a trusted partner to establish and manage a remote team in the Philippines while ensuring compliance with local labor laws, payroll, and employee retention.
*Bootstrapping in business refers to launching and growing a company using only available resources, such as personal savings or minimal infrastructure, without relying on external funding.
The Solution
Full HR and Payroll Management with Penbrothers
Penbrothers provided an end-to-end HR solution, handling talent acquisition, payroll, compliance, and employee benefits. This allowed Luxclusif to scale its workforce efficiently without the complexities of setting up local HR operations.
Consultative Talent Acquisition and Onboarding
Penbrothers took a consultative approach to hiring, working closely with Luxclusif to understand their unique workforce needs. Luxclusif only needed to share their role requirements, assess shortlisted candidates, and onboard employees effortlessly.
Retention and Employee Engagement with Hypercare Support
To ensure talent longevity, Penbrothers boosted retention through engagement programs, structured strategies, and 90-Day Hypercare, ensuring smooth integration, role clarity, and performance alignment.
“We cannot imagine our success without Penbrothers. They have been our trusted partner every step of the way.”
Ashley Flores
Head of Sales & Strategy, Luxclusif
The Result
88% Employee Retention and Improved Engagement
With Penbrothers handling HR functions, Luxclusif not only expanded its workforce but also strengthened employee retention, achieving a retention rate of 88%. This ensured long-term stability, higher productivity, and a strong company culture.
Successful Acquisition by FARFETCH Group
Due to its optimized operational model and strong financial performance, Luxclusif was acquired by FARFETCH in 2021, positioning it as a global leader in the pre-owned luxury market.
81% Savings Per Role
By offshoring with Penbrothers, Luxclusif achieved an average of 81% savings per role, significantly reducing operational costs while maintaining high-quality talent.
The Team
Conclusion
- Aligned workforce planning with Luxclusif’s operational goals and budget through a transparent, collaborative approach.
- Identified key roles, optimized headcount, and ensured legal compliance.
- Built a high-performing offshore team in the Philippines.
- Supported Luxclusif’s growth and FARFETCH acquisition, proving offshore teams can deliver long-term value
"We cannot imagine our success without Penbrothers. They have been our trusted partner every step of the way. Thanks to their support, we achieved profitability and were ultimately acquired by FARFETCH. We couldn’t have done it without the team Penbrothers built for us in the Philippines."
Ashley Flores
Head of Sales & Strategy, Luxclusif
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