The members from Penbrothers are always ready to assist us and often provide valuable suggestions and insights on how to achieve our objectives. This proactive approach and positive attitude make working with Penbrothers not only productive but also enjoyable.
ANTlabs built a reliable technical service team in the Philippines, enabling them to expand services to other regions while staying within budget.
ANTlabs, a Singapore-based network technology company, offers global solutions in hospitality, carriers, and large venue networks. Its products and Wi-Fi services platform enhance business models and accelerate ROI for telcos, ISPs, airports, stadiums, hotels, and campuses.
Lack of Affordable English-Proficient Talents with Technical Expertise
ANTlabs needed to hire English-proficient talents with expertise in the technical field. They quickly realized that hiring from Singapore would not be sustainable for their business.
Little Experience in Building a Remote Team Offshore
The strategy to cope with increasing pressure from a shortage of manpower without jeopardizing their customer service quality was to build remote technical and customer service teams offshore with the same level of quality as an in-house team. However, they had little experience in doing so, especially when faced with a different employment market.
Penbrothers quickly sourced and onboarded the talent ANTlabs needed within 30 days, without disrupting their services. Beyond talent acquisition, Penbrothers provided ongoing HR and administrative support, including tax compliance, payroll management, remote team engagement, performance management, learning and development, and flexible office space solutions, ensuring ANTlabs’ seamless growth.
ANTlabs establish a 24/7 service team through its partnership with Penbrothers, delivering unwavering customer support. This collaboration unlocked access to top-tier Filipino talent, facilitated seamless remote management from Singapore, and required minimal supervision. As a result, ANTlabs achieved a 73% cost reduction per role, fueling their growth and success.
The successful partnership between ANTlabs and Penbrothers highlights the power of strategic offshoring and comprehensive support. By leveraging Penbrothers’ expertise, ANTlabs established a dedicated 24/7 service team in the Philippines, accessed top-tier talent, and managed operations remotely with ease. This collaboration not only ensured exceptional customer support but also achieved significant cost savings, driving ANTlabs’ growth and success.
What started as a partnership for only 1 talent, Tiney's team in Penbrothers grew to include various roles from different departments - enabling them to expedite their operations.
Because of their partnership with Penbrothers, Servantex improved operational support for their in-house team while reducing hiring costs.
Penbrothers and Propeller Aero have been working in close collaboration, scaling their team with 50 handpicked talents for unique and hard-to-fill roles while saving them 73% of employee costs.
