Inside ANTlabs’ Offshore Strategy to Scale 24/7 Tech Support
6
Penbrothers Employee
83%
Employee Retention
2019
Client Tenure
81%
Financial Savings
Key Results
- Launched 24/7 Global Support
- Boosted Efficiency Without Quality Loss
- Cut Technical Role Costs by 81%
24/7 Tech Support, High Efficiency with Offshore Talent
How ANTlabs saved 81% with Penbrothers while maintaining top-tier service quality.
Key Results
- Launched 24/7 Global Support
- Boosted Efficiency Without Quality Loss
- Cut Technical Role Costs by 81%
Who is ANTLabs
- Singapore-based network technology company providing end-to-end WiFi and networking solutions for MSPs, hospitality, and large venues.
- Powers scalable internet access worldwide through patented service gateways and a WiFi-as-a-Service platform.
- Trusted since 1999 for telco-grade reliability, enterprise security, and vendor-neutral innovations in cloud-integrated networking.
The Challenge
Lack of Affordable English-Proficient Technical Talent
Hiring high-quality technical talent in Singapore became cost-prohibitive, especially for customer-facing roles requiring strong English proficiency.
Limited Offshore Hiring Experience
While offshoring offered a clear solution, ANTlabs lacked experience managing a remote team and navigating unfamiliar employment markets.
Need to Scale Services While Controlling Costs
To support expansion into new regions without affecting customer service, ANTlabs needed to grow its technical support operations efficiently and sustainably.
The Solution
Fast Talent Sourcing and Onboarding
Penbrothers sourced and onboarded skilled Filipino tech professionals within 30 days, ensuring zero service disruption during the transition.
Full HR and Compliance Support
Beyond hiring, Penbrothers managed payroll, tax compliance, employee engagement, and performance tracking—freeing ANTlabs from administrative overhead.
Flexible Setup with Continuous Support
Penbrothers provided office space, learning and development, and ongoing HR support, allowing ANTlabs to remotely manage the offshore team with minimal supervision.
The Result
Launched 24/7 Global Support
The offshore team ensured round-the-clock customer service, helping ANTlabs meet global client demands and scale operations seamle
Boosted Efficiency Without Quality Loss
Despite going offshore, service quality remained consistently high—thanks to talent alignment, structured support, and a proactive HR partner.
Cut Technical Role Costs by 81%
Offshoring to the Philippines enabled ANTlabs to reduce per-role costs by 81%, allowing reinvestment into other growth areas.
Team
Conclusion
- Built a remote team for ANTlabs that matched in-house performance, ensuring service quality remained high.
- Expanded support coverage and enabled entry into new markets through strategic offshoring.
- Improved cost efficiency and operational resilience while maintaining focus on innovation and growth.
- Validated that thoughtful offshore staffing can power both expansion and excellence.
“The members from Penbrothers are always ready to assist us and often provide valuable suggestions and insights on how to achieve our objectives. This proactive approach and positive attitude make working with Penbrothers not only productive but also enjoyable.”
Clara Wang Qi
Finance And Administration Manager, ANTlabs
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