Servantex’s Move to Offshore Support to Achieve 24/7 Operations
25
Penbrothers Employee
87%
Employee Retention
2021
Client Tenure
76%
Financial Savings
Key Results
- 24/7 Operational Coverage
- 76% Cost Savings on Payroll
- Streamlined HR Operations
24/7 Coverage, Faster Response Times with Offshore Support
How Servantex saved 76% with Penbrothers while boosting service reliability.
Key Results
- 24/7 Operational Coverage
- 76% Cost Savings on Payroll
- Streamlined HR Operations
Who is Servantex
- US-based workforce management company offering customized, cost-effective staffing solutions.
- Operates nationwide across 45 markets, serving over 600 clients with on-site workforce management.
- Differentiated by a people-first philosophy focused on employee well-being, inclusivity, and career growth.
The Challenge
Gaps in 24/7 Operational Coverage
Servantex struggled to maintain round-the-clock support, leading to service gaps, inefficiencies, and unmet client demands.
Building a Cost-Efficient Service Center
Servantex sought to create a service center team to support its employees and clients, ensuring seamless operations. However, the company needed a cost-effective way to build this team without incurring high overhead costs.
Managing HR and Administrative Functions
From payroll, billing, and HR management to collections and compliance, Servantex required a comprehensive operational support system that could handle these administrative functions efficiently.
The Solution
Operational Support for 24/7 Business Coverage
With Penbrothers’ offshore hiring solutions, Servantex was able to build a remote team in the Philippines that provided 24-hour operational support, ensuring enhanced service delivery for their clients.
Scalable HR and Payroll Support
Penbrothers provided Servantex with an end-to-end HR and payroll solution, handling tax compliance, employee benefits, and administrative functions. This allowed Servantex to focus on scaling operations while ensuring smooth workforce management.
Tailored Talent Acquisition and Onboarding
Penbrothers helped Servantex grow from one hire to a diverse offshore team, including Service Center, Payroll, and HR specialists, ensuring seamless scaling.
“I can definitely say that our dedicated Penbrothers team members are great team players!”
Jane Hamilton
Chief Administrative Officer, Servantex
The Result
Improved Service Reliability and Faster Response Times
By establishing 24/7 operational coverage, Servantex eliminated service gaps, ensuring continuous support for clients across different time zones. This led to faster response times, improved service reliability, and increased client satisfaction.
76% Cost Savings on Payroll
Through its partnership with Penbrothers, Servantex achieved an average payroll cost reduction of 76%, significantly cutting operational expenses while maintaining high-quality talent.
Streamlined HR Operations
By outsourcing HR, payroll, and compliance to Penbrothers, Servantex eliminated the burden of administrative tasks, allowing their leadership team to focus on business growth and client service.
Team
Conclusion
- Built a scalable, full-time offshore team for Servantex, addressing critical operational and workforce challenges.
- Enabled 24/7 service coverage and streamlined HR and payroll operations, aligning directly with Servantex’s growth objectives.
- Shifted Servantex from reactive staffing to a stable, high-performing offshore model.
- Demonstrated that strategic offshore partnerships deliver both consistent quality and long-term scalability.
“We needed support in terms of payroll and billing, tech service and support, HR, collections, safety, risk, and compliance management. Since April 2021, we have tripled our headcount in Penbrothers. I can definitely say that our dedicated Penbrothers team members are great team players! They are knowledgeable and quick to acclimate to our process and culture. ”
Jane Hamilton
Chief Administrative Officer, Servantex
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